- #FACEBOOK MESSENGER CHAT HOW TO#
- #FACEBOOK MESSENGER CHAT DRIVER#
- #FACEBOOK MESSENGER CHAT SOFTWARE#
With the right script, a Facebook Messenger chatbot can make sales. This all leads to real business results: 83% of consumers say they would shop for or buy products in messaging conversations.
#FACEBOOK MESSENGER CHAT DRIVER#
And 14.5% say a chat box to speak with a company is a driver of their online purchases. More than 16% percent of people use social media messaging and live chat services for brand research. Automate salesĭon’t limit your Messenger bots for Facebook to customer service requests. This frees up more time for humans to address more complicated Messenger conversations that go beyond the capabilities of a Facebook chatbot. They’ll save time with instant answers to their questions, and you’ll save time by letting your Facebook Messenger chatbot answer the easy questions, like in this example from Canadian retailer Simons. Customers will be able to access the information they need, even if you’re unavailable. If you’re spending a lot of time helping people track deliveries, check your return policy, or book appointments, a little automation will go a long way. They also ask many of the same questions over and over (and over) again. Save time for your team and your customersĬustomers expect 24/7 availability, and they hate waiting on hold. Use these ads in tandem with your chatbot to target high-intent customers. Chatbots can increase your rate of response, making it easier for people to get the information they expect in real-time, on a channel they already use.Īs a bonus, Facebook Messenger has sponsored ads, which can be targeted to people who have previously been in touch with your Page.
The point is that your audience is already using Facebook Messenger, and they expect to be able to interact with your brand there when visiting your Facebook page.
Most people (69% in the U.S.) who message businesses say being able to do so improves their confidence in the brand.Meta reports the potential advertising audience for Facebook Messenger is 987.7 million people.People spend an average of 3 hours every month using Facebook Messenger (and 19.6 hours a month using Facebook itself).More than 100 billion messages are exchanged on Meta apps every day.Facebook Messenger has the third-most active users of any app, beat out only by Facebook and Whatsapp.More than 375,000 people from over 200 countries engage with bots on Messenger every day.The number of messages sent to businesses on Facebook has doubled in the past year.Chat and messaging are the most-used types of websites and apps, followed by social networks.The benefits of using Facebook Messenger bots for business Meet customers where they areįirst, let’s look at some quick stats to set the stage for how much of your potential audience is accessible through Facebook Messenger: They can provide a customized online shopping experience and even make sales. They can be programmed to understand questions, provide answers, and execute tasks.
#FACEBOOK MESSENGER CHAT SOFTWARE#
What is a Facebook Messenger bot (a.k.a Facebook chatbot)?Ī chatbot is a piece of automated messaging software that uses artificial intelligence to converse with people.įacebook Messenger bots live within Facebook Messenger, and can converse with some of the 1.3 billion people who use Facebook Messenger every month.Ĭhatbots are like virtual assistants.
#FACEBOOK MESSENGER CHAT HOW TO#
On Twitter, Facebook, Google News, and Instagram.Bonus: Download a free guide that teaches you how to turn Facebook traffic into sales in four simple steps using Hootsuite. It's only in chats that you'll notice some, and that too if you make changes like changing the chat colours.įollow HT Tech for the latest tech news and reviews, also keep up with us The inbox still looks the same though with no visual changes as such. These include changing the chat colours, reacting with emojis, swiping to reply to messages, and creating selfie stickers. It is worth adding that while the aforementioned feature came as a part of an app update, the version also included some other features on Instagram. Others on Instagram - Chats, Message Requests and Don't Receive Requests Your Followers on Instagram - Chats, Message Requests and Don't Receive Requests Accounts You Follow or Have Chatted With on Instagram - Chats, Message Requests and Don't Receive Requests Other on Facebook - Chats, Message Requests and Don't Receive RequestsĪlso read: Facebook Messenger gets new logo, features as part of Instagram merger People with Your Phone number - Chats, Message Requests and Don't Receive Requests Facebook Friends or People You've Chatted With on Messenger - Chats, Message Requests and Don't Receive Requests
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